Returns & Refunds

  • Unused sets can be returned for a full refund within 30 days from the date of purchase. 
  • Used but undamaged sets can also be returned within 30 days from the date of purchase. In this case, a $75 restocking fee will be deducted from the refunded amount to cover the cost of unit testing and refurbishing.
  • In both cases, you’ll have to cover the cost of the return shipment.
  • We will issue a refund within ten working days after we receive your return.


Customers in Europe:
Cloos Electronic GmbH
c/o Snowcookie
Rue de la Jambe-Ducommun 8B, 
2400 Le Locle


Customers in the USA and Canada:
P.O. Box 1490
LITTLETON, MA 01460-9998